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Riyadh A
1 reviews | Active since Jan 2021
26 Mar 2024, 10:50
Online sales - Vodacom refuses to cancel!!! Did not even get my parcel yet!
I made an online sale for an A55 last monday. I have been cancelling since the 20th, today is the 26th, I spoke to online sales, after sales, cancellations, went in store and i even spoke to customer care, nobody knew what to do. They gave me an email address *** and still no response on that. The courier sent the parcel back to vodacom long ago and vodacom neglected to contact me. This is my last attempt to get this resolved before i approach the ombudsman
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Mar 2024, 12:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Mar 2024, 12:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RA
Riyadh A's updateReviewer Update
26 Mar 2024, 15:27Wow! That was a swift response, Thank you for being so proactive, I am so glad i came to this channel
RA
Riyadh A's update26 Mar 2024, 15:27
Reviewer Update
Wow! That was a swift response, Thank you for being so proactive, I am so glad i came to this channel
RA
Riyadh A's updateReviewer Update
26 Mar 2024, 15:44I am absolutely in SHOCK at how speedy this platform has been! I have been trying to cancel this since last week, I have spoken to many people from various departments (***/eshopsupport/vadmin@coactive) and have had many service consultants go to their managers who were also unable to resolve it, It felt heartbreaking to end the calls without any support or direction or guidance whatsoever and I could not find a single channel who would recognize my request. THANK YOU FOR BEING THAT CHANNEL! I am soo grateful for your assistance today! Words cannot express how impressed I am and how i now have faith in Vodacom after losing it multiple times this past week! I truly wish every company would have such helpful people like yourself but unfortunately you are the only gem! Thank you and God Bless :)
RA
Riyadh A's update26 Mar 2024, 15:44
Reviewer Update
I am absolutely in SHOCK at how speedy this platform has been! I have been trying to cancel this since last week, I have spoken to many people from various departments (***/eshopsupport/vadmin@coactive) and have had many service consultants go to their managers who were also unable to resolve it, It felt heartbreaking to end the calls without any support or direction or guidance whatsoever and I could not find a single channel who would recognize my request. THANK YOU FOR BEING THAT CHANNEL! I am soo grateful for your assistance today! Words cannot express how impressed I am and how i now have faith in Vodacom after losing it multiple times this past week! I truly wish every company would have such helpful people like yourself but unfortunately you are the only gem! Thank you and God Bless :)