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Andrew K

1 reviews | Active since Feb 2022

04 Jan 2023, 08:17

Online sales service is ridiculous

I am struggling with bandwidth. I ordered an LTE router and uncapped LTE online. The order was confirmed and I was told I would receive the router within 2 to 5 working days. 22 days later I had to call Vodacom to enquire about the order. Only to find out my order was cancelled because they dont have stock!!! No-one contacted me, no-one let me know. You guys suck

0
Replies (3)
Vodacom
Vodacom's reply04 Jan 2023, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AK
Andrew K's update05 Jan 2023, 13:19
Reviewer Update
Wonderful. Thanks for the late notification. You basically just told me what they told me when I phoned. So what now? Should I call you guys again and order something else that might be cancelled out from under me with no notification? Just hanging in the air for 22 days waiting for bandwidth? Is this your standard practice for online shopping?

Please advise...
AK
Andrew K's update05 Jan 2023, 13:20
Reviewer Update
And here is their message for anyone who is curios: " Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our record shows the sales order *** was cancelled due to Obsolete product.

Apologies for any inconvenience this may have caused. Regards Consumer Website Team "