SM
Service M
1 reviews | Active since Mar 2012
12 Oct 2022, 17:47
Online sales portal - fishing for leads?
Hi.
I ordered an Redmi Note 10 Pro in Glacier Blue (R199 for 36 months) and all was well.
I received an email saying that I was nearly there and that someone would call me withing 24hours to in order to finish processing my contract application.
A guy called but he said that we had no profile! He promised to call again the following day. He didn't! We did the whole process again, again I got an email, but nobody called in the following 24 hours.
So we went to the Vodastore. My profile had been created, but my application had been cancelled both times, for no reason. The attendant verified that there was stock, but could not assist me in store.
I'm extremely disappointed! I would like the sale processed immediately!
Thank you!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Oct 2022, 07:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2022, 07:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SM
Service M's updateReviewer Update
14 Oct 2022, 18:03Hi,
It took over 24 hours for the call to come through. The consultant could not explain why my application had been cancelled, but could see that it was cancelled and wanted to consult with sales personnel as well as process the sale.
The consultant promised to call back withing 25 minutes. The call took place just under 5 hours ago and it's now 5:35pm on Friday 14th October. Stock availability has been verified , I double checked the colour (glacier blue) and great, I was waiting for a call back to conclude this nightmare.
It never happened - the consultant didn't call back as promised!
No one did!
You speak of Phishing ****s - the online portal initiated the setting up of a direct debit on my personal account. I gave my ID number, address, bank account details and answered verification questions.
What I want to know is, when am I going to get the phone I ordered and why is Vodacom collecting all my personal details, attempting to process Direct Debits against my bank account, but cannot process the part of my purchase where the phone is delivered????
I have been with my current service provider for 16 years. I am a loyal customer! I came to you this time, since my contract with them is about to end.
IS THIS WHAT YOU HAVE TO OFFER?
Terrible - even your own consultants are laughing about the online department - You will cringe if I speak of it
And now what? You leave me hanging ? Till Monday?
What are you up to?
Everything about my encounter with your company STINKS of *****. Fix it!
It took over 24 hours for the call to come through. The consultant could not explain why my application had been cancelled, but could see that it was cancelled and wanted to consult with sales personnel as well as process the sale.
The consultant promised to call back withing 25 minutes. The call took place just under 5 hours ago and it's now 5:35pm on Friday 14th October. Stock availability has been verified , I double checked the colour (glacier blue) and great, I was waiting for a call back to conclude this nightmare.
It never happened - the consultant didn't call back as promised!
No one did!
You speak of Phishing ****s - the online portal initiated the setting up of a direct debit on my personal account. I gave my ID number, address, bank account details and answered verification questions.
What I want to know is, when am I going to get the phone I ordered and why is Vodacom collecting all my personal details, attempting to process Direct Debits against my bank account, but cannot process the part of my purchase where the phone is delivered????
I have been with my current service provider for 16 years. I am a loyal customer! I came to you this time, since my contract with them is about to end.
IS THIS WHAT YOU HAVE TO OFFER?
Terrible - even your own consultants are laughing about the online department - You will cringe if I speak of it
And now what? You leave me hanging ? Till Monday?
What are you up to?
Everything about my encounter with your company STINKS of *****. Fix it!
SM
Service M's update14 Oct 2022, 18:03
Reviewer Update
Hi,
It took over 24 hours for the call to come through. The consultant could not explain why my application had been cancelled, but could see that it was cancelled and wanted to consult with sales personnel as well as process the sale.
The consultant promised to call back withing 25 minutes. The call took place just under 5 hours ago and it's now 5:35pm on Friday 14th October. Stock availability has been verified , I double checked the colour (glacier blue) and great, I was waiting for a call back to conclude this nightmare.
It never happened - the consultant didn't call back as promised!
No one did!
You speak of Phishing ****s - the online portal initiated the setting up of a direct debit on my personal account. I gave my ID number, address, bank account details and answered verification questions.
What I want to know is, when am I going to get the phone I ordered and why is Vodacom collecting all my personal details, attempting to process Direct Debits against my bank account, but cannot process the part of my purchase where the phone is delivered????
I have been with my current service provider for 16 years. I am a loyal customer! I came to you this time, since my contract with them is about to end.
IS THIS WHAT YOU HAVE TO OFFER?
Terrible - even your own consultants are laughing about the online department - You will cringe if I speak of it
And now what? You leave me hanging ? Till Monday?
What are you up to?
Everything about my encounter with your company STINKS of *****. Fix it!
It took over 24 hours for the call to come through. The consultant could not explain why my application had been cancelled, but could see that it was cancelled and wanted to consult with sales personnel as well as process the sale.
The consultant promised to call back withing 25 minutes. The call took place just under 5 hours ago and it's now 5:35pm on Friday 14th October. Stock availability has been verified , I double checked the colour (glacier blue) and great, I was waiting for a call back to conclude this nightmare.
It never happened - the consultant didn't call back as promised!
No one did!
You speak of Phishing ****s - the online portal initiated the setting up of a direct debit on my personal account. I gave my ID number, address, bank account details and answered verification questions.
What I want to know is, when am I going to get the phone I ordered and why is Vodacom collecting all my personal details, attempting to process Direct Debits against my bank account, but cannot process the part of my purchase where the phone is delivered????
I have been with my current service provider for 16 years. I am a loyal customer! I came to you this time, since my contract with them is about to end.
IS THIS WHAT YOU HAVE TO OFFER?
Terrible - even your own consultants are laughing about the online department - You will cringe if I speak of it
And now what? You leave me hanging ? Till Monday?
What are you up to?
Everything about my encounter with your company STINKS of *****. Fix it!