Online sales nightmare

I app**** for a contract online for an iPhone special. I gave the consultant my office delivery address. I was surprised when I got an sms from the courier company with the residential address which I would not be available to take delivery of the device. I tried to contact Vodacom to change my address but after serveral hours being on hold for a consultant I was told that the address was changed & should expect delivery the next day. I contacted the Courier company (at my own expense) to verify if Vodacom had changed the delivery address but they indicated that my order had been cancelled & being returned to Vodacom centre. I tried to contact the online call centre & still could not get an answer. I called & held on for over 30 minutes & still could not get why my order had been cancelled. The vetting & approval was done online and the new contract was approved as I had an existing contract.

I am very appalled by the level of un-professionalism that was shown by Vodacom in dealing with a simple matter of changing a delivery address. In addition, I was not given reasons as to why my order was cancelled & why the address change did not take effect.