ZM
Zakhe M

1 reviews | Active since Dec 2013

01 Dec 2022, 09:25

Online Sales **** to me! A ****!!!!!

Took 2 contracts with Vodacom on the same package on the same day online. Today I’m being told the one package was a different plan to the other and they are canceling the data bundle and airtime subscription yet they are debiting me the exact amount for both contracts. I’ve spoken to 5 consultants for over an hour and a half and they all telling me different things. Vodacom is a useless network. When I want to cancel the contracts I’m being told to call the online department where I took the contracts!!!!! I’m so upset and frustrated with Vodacom! Phumzile Bartman has to be the worst consultant I spoke with out of the 5!

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2022, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team