ZM
Zakhe M
1 reviews | Active since Dec 2013
01 Dec 2022, 09:25
Online Sales **** to me! A ****!!!!!
Took 2 contracts with Vodacom on the same package on the same day online. Today I’m being told the one package was a different plan to the other and they are canceling the data bundle and airtime subscription yet they are debiting me the exact amount for both contracts. I’ve spoken to 5 consultants for over an hour and a half and they all telling me different things. Vodacom is a useless network. When I want to cancel the contracts I’m being told to call the online department where I took the contracts!!!!! I’m so upset and frustrated with Vodacom! Phumzile Bartman has to be the worst consultant I spoke with out of the 5!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Dec 2022, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2022, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
