Online sales a night mare

I did an online application which I must say was very seamless and my application got approved right away the only mistake I did only end was to select iPhone mini instead of iPhone 13 straight

When they called to do confirmations I asked if it is possible for me to which the device before verification stage is process then that’s where the night mare started as I was referred to online sales

The lady called Celeste Steenkamp advised that I could cancel this application then she will help me with the new one .I asked if it will impact me in any way she said no ,the next day she called to do the application right after our call I actually sent her supporting documents

To date there is no feedback I am constantly calling on nearly daily basis but no one seems to know what is happening with my application.My plan was to migrate from MTN to Vodacom but with the level of service I am getting that might not be the wise decision

Can someone gave me feedback regarding my application?