Online sales

Dear Vodacom,

I have unfortunately resorted to Helopeter, as i feel like im not being heard & im getting the run around from your sales department. I app**** for a new contract line on the 27th Oct'19 online which was for the 80GB Top up data router you are running a special on for R329 x24months. I never got any confirmation and decided to call your sales team who then read out tc's & c's on the 28th Oct for me and in turn advised that i would be notified about my delivery. Even after submitting all documentation online after a ref number i was given. I then missed a call from your team the next day, which i then discovered was your 'confirmations department' i called in the same day and was told to wait they would call me again and theres no email or contact number for them, i then specified when they call again it has to be in a specific time and provided my work number alternately. I got a call the next day and it was outside of the time i prev specified. I then waited and gave it chance till the friday 1/11/2019 and i got no call for the entire day. I called in again friday afternoon and queried this and was told by online sales it had been cancelled due to subscriber unavailable. The consulted spoke to this week advised she would process a new order and once again i went through verification and same questions asked and was told i need to just wait for confirmation the application was successful. Even though when the initial order was processed it came back successful. At this stage i was confused, and once again gave the agent the benefit of the doubt. Since this call on monday 4/11/2019 i have heard nothing from anyone. I am now tired and i dont feel like arguing or fighting.

I would just like feedback please!?

What is exactly going on with my order? I need some answers

Can someone please contact me??

Please contact me between 10:00 - 10:15 and or 12:15 - 12:45