CS
Carel S

1 reviews | Active since Aug 2015

01 Jul 2016, 13:46

Online Sales

<p>I am trying to get a new phone contract with Vodacom for a week, Vodacom have change the systems for some reason, and per the call centre it is now impossible to speak to someone once’ s your information has been moved to the new 3 D system and you what a new line. As per Shahanena Khan there is only 6 people in the hole of Vodacom that can work on the new system and they will phone one back, as she advice Vodacom made the changes not her and if she can’t assists it is my problem not the person answering the phone as per Vodacom contact information aka her, there is also no team leaders or management on site as this is a Friday afternoon @ 3.25pm and it is my problem that they don’t phone back even if I am waiting from Sunday for a call back from then and 5 business day waiting is not an sufficient reason to be upset. Not only am I a current customer, but sales are obviously not imported for Vodacom.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply03 Jul 2016, 04:50
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team