1 reviews | Active since Jul 2017

07 Jul 2017, 10:52

Online Purchase "Pathetic Service"

<p>I recenty purchased Iphone via Vodacom Online telemarketing, My unit ended up being faulty and i am suppose to have recived a replacement as it was within 48hours and as till now i have not recived any further commintcation regarding my purchase, however when it came to processing the deal they were very quick take my details and money but not to assist, Im stil stuck with a unit that is a door stop(dead weight) and i had to buy a replacement phone to use in the interm pathetic service keep getting bounced around no one albe to help in fetching the old device. A leaddig Celler network however to be south africa leading celler network you cannot be complacent with service delivery for your customers.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2017, 11:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team