ONLINE PURCHASE DISGUSTING SERVICE, DONT BUY ONLINE

I made an online purchase this morning for a cash payment of 2 Smartphones. I called Vodacom call centre and each time i am asked to call a different department by one of your consultants. I kid you not, i have dialed at least 8 different departments each telling me that they do not deal with online purchases. I asked to be put through to a supervisor but this was also not possible via your consultants. I did not receive a confirmation of my order via email or sms but Vodacom has taken my money. Can someone please tell me what is going on ?????? Cell: ***