Online Purchase

On 01 December I order a phone online and promised next day delivery from i did several follow up consultant keep on telling me that there it is awaiting dispatch. one of the consultant even gave me a way bill number to trace the order with a courier company however the courier company could not track it. on 05 December I received a call from Vodacom saying that they could not release the device because there is an error on the invoicing . that consultant refereed me to to after sale department and they said they cant assist and referee me back to sale department of which they say they i have to find the person who assisted me at first place .

she said she is sending email to team leader to resolve and then I forced her to call the team leader so that we can try to resolve the netter she put me on hold for 30 minutes after that the team leader come and said she have sent an email to dispatch and promised to give me a call the following day 06 December which she never did.

i did several follow up on 06 December the consultant were rude and and instead of assisting they would put me on hold and expect me to do the survey which is normally done after talking to any Vodacom consultant