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Phemelo M

1 reviews | Active since Jul 2017

10 Oct 2017, 14:00

Online purchase

I made an online contract purchase when I was done with the process the page told me I will be contacted shortly by a call center agent and receive a confirmation email.

This was done at 8 in the morning it is now going for 2PM.

I decided to call the call center to ask them about my application I was told they can't see anything. At 12:39 I then made a phone call to for a telesale and I was told I will be called back.

Still no response for the telesale nor the online purchase.

I am disappointed by Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2017, 14:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Oct 2017, 15:57
Official

Dear client,

As per our recent interaction,

Your query has been addressed

Warm regards,

SS