1 reviews | Active since Jul 2017
Online purchase
I made an online contract purchase when I was done with the process the page told me I will be contacted shortly by a call center agent and receive a confirmation email.
This was done at 8 in the morning it is now going for 2PM.
I decided to call the call center to ask them about my application I was told they can't see anything. At 12:39 I then made a phone call to for a telesale and I was told I will be called back.
Still no response for the telesale nor the online purchase.
I am disappointed by Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
As per our recent interaction,
Your query has been addressed
Warm regards,
SS
Dear client,
As per our recent interaction,
Your query has been addressed
Warm regards,
SS
