Online - over the phone upgrade

<p>I upgraded one of my phones via online - phone call.</p> <p>After a very incompetant lady assist me i received the parcel, AND NO SURPRISE......</p> <p>Samsung S8 STARTER PACK.... NO CELL PHONE!!!!!!!!!!!!!</p> <p>Why do VODACOM WASTE MY TIME AND MONEY ON DELIVERING EVERYTHING EXCEPT THE PHONE I ORDERED!!!!!!!!!!!!</p> <p> </p> <p>MAYBE ITS TIME TO GO TO ANOTHER NETWORK AS SOME OF VODACOM'S PERSONEL CANT EVEN DO AN UPGRADE!!!!!!!! </p> <p> </p> <p> </p>