HG
HESTER G

1 reviews | Active since Mar 2016

09 Jun 2017, 09:48

online orders vodacom

<p>I am waiting now for 5 weeks since I received a Iphone 7S Plus from Vodacom to replace the faulty phone. I spent , to be exact , 3 hours on the phone with 13 different people and still has no answers of when I will receive another phone.</p>

0
Replies (4)
Vodacom
Vodacom's reply09 Jun 2017, 10:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Jun 2017, 16:13
Official

Dear Hester,

Thank you for your patience.

I've responded to you via email with feedback.

Regards,

UW

Best regards,

HG
HESTER G's update12 Jun 2017, 10:19
Reviewer Update

Problem is not solved and nobody tried to call me - my phone was with me all the time.

Vodacom
Vodacom's reply15 Jun 2017, 09:01
Official

Dear Hester,

As discussed, you've confirmed your query is resolved.

Thank you for your patience.

Regards,

UW

Best regards,