Online Orders pathetic service

<p>I orderd a new contract phone online on the 25th November 2016 and had a consultant call me on the sameday to confirm the order and take all of my details. I was then told it will take between 3 - 4 working days till delivery, I even got an email with a refrence number confirming this (Reference - ********** 4). Today it is 16 days later and I have still not recieved my order, I called ********** on the 1st December 2016 to follow up and was told that an agent from the confirmation department will call me shortly, since then I have called the following numbers and have spoken to a multitude of agents who all said confirmation department will call me to port my number and give me a K Pin that will release a waybill to the courier.</p> <p> I have been waiting for this magical phonecall for 9 days with no one able to help me, I emailed Vodacom customer care twice to complain and all I recieved was a notification to say they recieved my emails, I have complained on the Vodacom facebook page and they asked me to email my query to ********** which i did and still no feedback. Vodacom has now taken a total of 16 days (10 working days) to not even coming close to delivering my order. the worst part of it is that I had to call Vodacom daily and wait for hours in que to hear that an agent will call me. I have exhausted every possible resource to resolve this query with Vodacom and therefore I would discourage anybody from doing business with them, they have no idea what after sales customer service is.</p> <p> </p> <p> </p>