Online orders and delivery

Dear Vodacom Team,

I am writing to express my disappointment and frustration regarding my new contract device, which I have still not received. As a first-time Vodacom client, I expected a smoother and more professional experience.

Last week, someone from your online department confirmed that the phone would be delivered on Friday, 13 June. However, when I called on that day to follow up, I was told my contract had to be "revived," even though everything had already been confirmed over the phone.

It is now another week later, and I am still waiting for the device. I have been calling every day to check on the delivery status, which is extremely frustrating and inconvenient. I would like to know:

Why there has been a delay

When exactly I can expect delivery

Whether I need to wait another week or even longer

This experience has not left a good impression, especially as a new client. I urge you to resolve this issue as a priority and provide me with clear feedback and a confirmed delivery date.