KM
Keitumetse M
1 reviews | Active since May 2022
06 Jun 2022, 23:01
Online Ordering Fail!!!
I bought a phone online on 31 May and have since not heard anything from Vodacom on the status of my order. Today I called the online department to check the status of my order and was told because it's a cash order I should talk to someone from customer care. The someone from customer care, put me through to someone from after sales who told me I should be speaking to someone from the online department. I don't understand what's so hard with just communicating what the order status is and why I had to go through 3 different consultants only to be told that I need to send an email to esupport.
This is really boring. Just deliver the damn device or do a refund. Can't be that hard.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jun 2022, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2022, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Keitumetse M's updateReviewer Update
07 Jun 2022, 11:00Vodacom, how is it that nobody knows which department is supposed to assist with cash orders?
Also I was told that RAM says it only delivers contract orders and not cash.
Am I going to get my order, if no one knows how to check and they can't find any department that deals with cash purchases?
Also I was told that RAM says it only delivers contract orders and not cash.
Am I going to get my order, if no one knows how to check and they can't find any department that deals with cash purchases?
KM
Keitumetse M's update07 Jun 2022, 11:00
Reviewer Update
Vodacom, how is it that nobody knows which department is supposed to assist with cash orders?
Also I was told that RAM says it only delivers contract orders and not cash.
Am I going to get my order, if no one knows how to check and they can't find any department that deals with cash purchases?
Also I was told that RAM says it only delivers contract orders and not cash.
Am I going to get my order, if no one knows how to check and they can't find any department that deals with cash purchases?
KM
Keitumetse M's updateReviewer Update
10 Jun 2022, 08:28Vodacom
Where is the refund that was successfully processed 3 days ago? When am I getting it? I don't have the phone and I don't have my money?
Where is the refund that was successfully processed 3 days ago? When am I getting it? I don't have the phone and I don't have my money?
KM
Keitumetse M's update10 Jun 2022, 08:28
Reviewer Update
Vodacom
Where is the refund that was successfully processed 3 days ago? When am I getting it? I don't have the phone and I don't have my money?
Where is the refund that was successfully processed 3 days ago? When am I getting it? I don't have the phone and I don't have my money?