Online order still not delivered

I requested a new deal on 27 Oct 2020 for Samsung Galaxy Tab A8 (1GB for R199) and received an email with ref no: B8ORJ3 and received a confirmation call for the order and told that I can expect it in 3 days. I didn't hear anything and called again on Friday 6 November 2020 and was told the consultant will call me - still waiting. I called again on Monday 9 November 2020 and was told that the order was cancelled by RAM and they will order an emergency delivery from RAM and that I will receive communication from RAM, still waiting. I called again yesterday and was told the device is now on backorder. I asked if there was a way that I can change the device over to Samsung Galaxy Tab A 10.1" and was again told the consultant will call me - again nothing happened. The online department is really not up to scratch. Do you not want to make money?