RS
Ryno S

1 reviews | Active since Feb 2011

30 Nov 2017, 14:06

Online order status

I have placed an order for two cell phone upgrades almost 2 weeks ago. I can't get through to anyone at Vodacom online to find out what is happening with my order..... This really pathetic as I can't spend my whole day waiting on a call centre....

Reference numbers:

1- ********** ********** 1- ********** **********

0
Replies (3)
Vodacom
Vodacom's reply30 Nov 2017, 14:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Jan 2018, 15:54
Official

Good Day Ryno

Thank you for taking the time to voice your enquiry. Kindly note that our records confirmed that you upgraded in store.

Regards
RO

Best regards,

RS
Ryno S's update04 Jan 2018, 20:13
Reviewer Update
Hi Yes I decided to go to a vodacom shop to do an update due to the poor service from the vodacom online department. My online order was cancelled without my knowledge and after many attempts I finally got this information.