Online order - SIM card delivered, no DEVICE!

<p>Good day,</p> <p> </p> <p>I am an extremely unhappy customer. On the 11th June, I completed an online application for an iPhone SE 16GB CPO on Smart Top Up S + contract. This is as a new contract linked to my wife’s number 082......., for my daughter birthday this weekend.</p> <p> </p> <p>Everything went smoothly and I received an SMS stating deliver would happen on 13th June. Ram Couriers then delivered a SIM card to me – NO DEVICE.</p> <p> </p> <p>I phoned the Vodacom Direct number on 14th June and spoke with Sherilynn, she told me there was a system problem and that my device would be delivered this week. In time for my daughter’s birthday. Since then I have received zero feedback.</p> <p> </p> <p>I called again today, 20th June, and spoke with Shaheena. She said there is nothing she can do an I need to email the VAdmin team.</p> <p> </p> <p>I would appreciate feedback on this issue ASAP. I have been a customer of Vodacom for the last 15 years, with multiple contracts, but this incident is really making me question my loyalty.</p> <p> </p> <p>I am very unhappy and frustrated.</p> <p> </p> <p>I trust you will get back to me today. On my mobile number please 082.......!</p> <p> </p> <p>Regards,</p>