Online Order placed, no ability to track status.

I placed an order for a prepaid cell phone through the Vodacom web site on the 26th of January. This was in itself a problem as the site initially kept failing to allow me through to the payment page. The agents at the customer care line put me through to the Sales callcentre who only deal with contracts, so they offered to log a case against the web site which would only be looked at after 48 hours. I eventually persuaded the website to accept my order, paid and thought all was good The order status has been \Authorised\" for the past 4 days. Today I tried to find out more. On calling the number published on the order status screen I was told that they could not help me and they put me through to sales. Sales told me that they could not see any tracking information, and anyway they only do contracts. So it seems Vodacom are happy to accept my money, but cannot actually tell me what is going on with my order, Surely in this day and age there should be a system in place to track an order."