Online Order placed 15/12 and still not dispatched 20/12 at 10:18am

<p>I called in and placed an order to upgrade my contract ********** 921 with Vodacom online as the deal i wanted was only avaliable online. and this is after i sent 2 online requests to do the upgrade no one contacted me.</p> <p> </p> <p>Now my upgrade was confirmed at 11:07am using quotation number 1- ********** 321113 and order number 1- ********** 697032. I stipulated to the lady i was dealing with that I am leaving on Thursday for the coast and want my order before then and she assured me i would have it and even told me to use my order number recieved via sms and simply add a +1 on Rams website to track my order. I done so this morning and there is NO such order.</p> <p>So I call vodacom at 9:34am and held on forever and finally go through and spoke to a gentlemen only to be cut off... after been on the line for 20 minutes already. So I called again at 9:54 and spoke to Thembiso Makhakj and also spent another 30 minutes on the only for him to tell me that my order was ONLY PROCESSED TODAY.... and he couldn't assist me and kindly advised it will be sent when it is sent...</p> <p> </p> <p>That is completely and utterly unacceptable and i demand that someone track my order, process it and ensure it is delievered to me no later than 11am on Thursday morning the 22 Dec 2016.</p> <p> </p> <p>And i can assure you I will NEVER ever deal with Vodacom Online again and the service is SHOCKING</p>