BM
Bruce M
1 reviews | Active since Jun 2019
02 Dec 2022, 10:38
Online order not being processed.
I placed an online order a week ago. I have not received any feedback on the order or an ETA. When I call vodacom I get passed from on department to the next with no assistance. I have also been waiting on hold for ages to get hold of a consultant in the last department with no answer. Typical terrible service from Vodacom as usual.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
02 Dec 2022, 11:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Dec 2022, 12:31Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and completed the confirmation you should be expecting delivery shortly.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and completed the confirmation you should be expecting delivery shortly.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2022, 12:31
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and completed the confirmation you should be expecting delivery shortly.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and completed the confirmation you should be expecting delivery shortly.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,