CZ
CHANTEL Z

1 reviews | Active since Apr 2013

15 Oct 2015, 13:10

ONLINE ORDER NEXT DAY DELIVERY ALL A ****

I ordered a device yesterday online from Vodacom as their adverti*****t on their Website and Television is that you get your device the next day. After doing a follow up I was advised that I was not available to confirm the contract. I asked Scott which number was contact, the number does not even belong to me. The sales consultant yesterday made a note confirming the numbers they need to confirm the contract. Scott who is the supervisor told me that he is not in a position to admit if the person who phoned me to confirm the contract was in the wrong because each department has their own protocol and the verification department does not work on notes that are being put on the system. WHY THEN PUT A NOTE. I requested my device to be delivered tomorrow as they made a mistake. Was just told no this will not happen. Why do you then keep on phoning me to take out new contracts with Vodacom if you have no customer satisfaction

0
Replies (1)
Vodacom
Vodacom's reply15 Oct 2015, 14:35
Official
Hello tella21,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team