Online order- horror

The lack of service I received from vodacom in the past 2 weeks has been appalling! I ordered a phone online more than 2 weeks ago and I have not received either phone, nor is willing to assist with the problem and tell me what's going on. I've been calling everyday to find out where's my order and all this time I'm told it's awaiting dispatch, however no one is able to tell me why it's taking so long. I was constantly calling the call centre, now I've been told I can't make any more calls as I've exceeded my monthly limit. I've literally exhausted all avenues and I'm at the point of cancelling the order and just porting to a network that knows how to treat customers. The attitudes and bad service from the call centre agents is just shocking. I have been a loyal vodacom customer for more than a decade,but I think our relationship is definitely over!