Online order....

Item: Vodacom
Rating: 1
Author: Wayne K

Placed a order for a online only deal on Monday 02/09/2019. 4 Days pass and nothing from Vodacom. I phone them 05/09 they tell me the number I listed is not RICA'd (which it is..but anyway) so they won't phone me on that. I give them my existing Vodacom contract number... Nothing. Phone again on 06/09 they tell me someone will contact me on that day or the Saturday as they do work on Saturdays. Today 09/09 Monday still no word. I phone them "sorry the order has been cancelled as they could not reach me, and the special is no longer available" I have no missed calls on both numbers... I'm sorry but this is unacceptable and highly disappointing. especially since I phoned them repeatedly, I even went to the closest Vodacom shop why could they not just help me then? "that's not our department".....

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Sept 2019, 12:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Sept 2019, 12:09

Official

Vodacom's replyOfficial

16 Sept 2019, 13:24

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Vodacom's reply16 Sept 2019, 13:24

Official