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arno A

1 reviews | Active since Oct 2016

14 Oct 2016, 08:09

Online Order Dissapoinment, 24 hour delivery lie

<p>I did the pre-order for an iPhone 7 plus and after all that was need to be done I received a sms yesterday at 8:41am that my parcel was handed to the courier. And almost 24hours later I can not even track the order on the website as there is no tracking info available yet for the waybill nr. Vodacom Online states on their site that if you order before 12:00 you will receive your device in 24 hours. It is clear that Vodacom does not really care about their clients and do not honour their commitments. This is the third time I tied to use the online shop and this is the third time that they have bitterly dissapointed me. This not the to treat your clients, this just goes to show that big comapanies does not care!!!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team