Online order cancelled twice!!!!!

So i ordered a device last week and everything was approved. I enquire yesterday if everything was still ok and the consultant tells me my order has been cancelled. So i send through my documents and reapply for the device. This morning i enquire to make sure everything is good with my order and it has been cancelled again due to my number not porting, while the port request was succesful the first time i app****.

So now i must go into store to port my number to vodacom and then only can i apply again.

This is highly unacceptable. Why do you have an online shop if you are going to tell people to go instore to do stuff. And your website gives people the option of porting to vodacom via the web.

I am highly angered!!!! I was a Vodacom customer for many years before porting to CellC and never had problems.

This leaves a bitter taste in my mouth!