ONLINE ORDER BOTCHED

Hi there,<br> <br> On Thursday I tried to order a second contract online, everything seemed fine, I got a confirmation SMS that it had been approved, but got an error message about my address. I called the call centre and Vaneshree advised that the system didn't not capture delivery address. She then completed the contract for me and told me my device would be delivered Friday or Monday latest. Today is Monday and no word on the device being delivered so I decide to call again. Only to be told that their confirmations department has to call to ask me security questions. Firstly I was not advised about this last week and answered a number of security questions already with Vaneshree, so what exactly do I still need to answer. They also don't have any idea as to when someone from their confirmations department can call me. What kind of service are you running Vodacom, I have been a good customer for many years, and am sorely disappointed with the service I have received recently!!