Online order blunder

I was due for my contract to upgrade. I went to my local Voda shop and was helped by a very friendly lady. They unfortunately did not have the phone and smart watch I wanted in stock and told me it would take 4weeks to order. I placed the order with them, but the next day a friend told me to order online because it would be cheaper and quicker. This is where my nightmare started. I canceled the order with the Voda shop because Rouchelle (the lady from vodacom online) said I would receive my devices on Monday, I placed the order on a Thursday. Today is exactly 5weeks past the Monday that I was supposed to get my new phone. I placed the order on the 28th of March and was supposed to get my phone on 1 April. The tracking number from Ram couriers showed that the phone was only collected for delivery on the 8th of April, already a week late. The tracking site then showed that ram could not get hold of me and could not deliver. I phoned ram and asked what is going on, they told it will be delivered that day (12April). The courier arrived at my house and I had all my documents ready. The contract is on a business account. There are two shareholders in the business, myself and my mother. The ID number the driver had for the delivery was my mothers ID number and he said he could not deliver it to me. He went on to say that Ram will phone vodacom the next day and ask for the waybill to be changed. This however never happened and the phone was sent back to vodacom without contacting me. Now everytime I phone the help line, the person that answers says that Rouchelle must reprocess the order and she will phone me back. I spoke with her one time and she said she will do it for me, but to this day nothing has been done and no one can help me. I am appalled with this because I could have ordered it from my Voda shop and would have had my phone last week. Now I can't cancel, can't go forward and Rochelle is nowhere to be found. I will never use the online service again and tell all my friends to steer clear as well.