WL
Warren L
1 reviews | Active since Mar 2009
04 Feb 2015, 10:00
Online Order Bad Experience/Confusion
I upgraded my contract on my Vodacom website, chose the phone and contract options and then received a order confirmation email and sms with order number, ref no. and all the iPhone6 details etc. <br> <br> 2 days later I get a call saying I cant upgrade?? <br> <br> Order number on my email from Vodacom is U768075. Ref no.***<br> <br> What a mess Vodacom. I look forward to receiving my order.
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Vodacom's replyOfficial
04 Feb 2015, 10:08Hello wjl,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply04 Feb 2015, 10:08
Official
Hello wjl,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team