NH
Neville H
1 reviews | Active since Aug 2016
11 Oct 2023, 14:27
Online Order - 4 Days - No Feedback From Vodacom
Placed an Online Order for a new iPhone on Friday 6/10/2023. Its Wednesday 11/10/2023 with No Feedback from Vodacom. After 3 calls to Vodacom, the call Centre reply is, its still pending. I have been a client for 15 years. I wanted to cancel and go to an istore, however it takes 72 hours to cancel. So bad from Vodacom. Will take my business to MTN.
Shocking Vodacom
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Vodacom's replyOfficial
11 Oct 2023, 14:38 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Oct 2023, 14:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team