Online Order

<p>I have been a customer of Vodacom since the mid nineties.</p> <p>On Saturday 13 May 2017 I placed a request for an additional contract vai Vodacom's online site. I received a SMS confirming that the order had been approved. On Monday 15 May I received the same SMS.</p> <p>On Tuesday 16 May 2017 I contacted Aftersales Service to find out when could I expect delivery. I was informed that no order had been generated and they put me through to Online Dept. who informed that my order still needed to be authorised which should take place that day.</p> <p>On Wednesday 17 May 2017 I contacted Aftersales service who pushed me through to the Online Dept who informed that no order had been generated as yet but would be done during the course of the day. That same afternoon after being put through the same loop and not being able to speak to senior person because they were not available. I decidsed to contact the Vodacom switchboard and asked to speak to a senoir person. I was put through to an agent in the Aftersales Dept who put me through to a team leader by the name of Tebogo. This kind gentleman listened to my story and said that all that was needed was for the Confirmations Dept to contact me to confirm the order and delivery date. He said he was sending an e-mail to that dept and would contact somebody that he knew tand ask them to contact me within the next 10 minutes. As of 10h05 today 19 May 2017 I am still waiting for them to contact me.</p> <p>On Thursday 18 May 2017 I tried contact Tebogo again and was told that he was too busy to take any calls. The person I was talking to assured me that all that was needed was for Confirmations Dept to contact me which they would do during the course of the day. They could not put me through to that dept and there \was no contact number for them. I am still waiting for them to contact me.</p> <p>Today 19 May 2017 I tried to contact Tebogo again and was told he had not yet arrived at work but I could speak to another team leader. This team leader informed me that the problem was that no order had been generated and I must just wait for the IT Dept. to sort out the system problem and that this could take 3 to 5 working days. I could also not cancel the order because that option had been "greyed out". All I could do was wait patiently for the IT Dept.</p> <p>Yesterday Isent an e-mail to ********** to which I have received no reply.</p> <p>On the Vodacom online website they advertise that one of the advantages of ordering online is that they would deliver on the next working day.</p> <p>Could somebody please help me.</p> <p> </p> <p> </p>