Online Login still not resolved

A lady from Vodacom? called and kindly assisted in getting my numbers linked and everything else sorted out. I was able to log in from my laptop while she was still on the line. After we ended the call I tried logging in from my App on the ipad and received a message that I can not be verified. Trying to retrieve the password via sms or email did not work because I receive a message saying that neither the mobile number nor email is registered??? I tried calling 082111 and was kept on hold until i ran out of airtime. The only way I am able to get assistance seems to be via this website i.e. Hellopeter... sad but true