Online "free" upgrade billed
I did my upgrade online as Vodacom claims it is "free" yet I was still billed R150 for the upgrade.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
The upgrade fee has been reversed by means of a credit that will reflect on your Vodacom statement in 3 working days.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience.
The upgrade fee has been reversed by means of a credit that will reflect on your Vodacom statement in 3 working days.
We apologise for any inconvenience caused.
Regards
Moddy