Online *****

On the 9th of September I did an online upgrade. To date I have received the tablet. Vodacom gave me the waybill number and RAM couriers clearly states there that they delivered the tablet to a client in Joburg. My delivery address is in Cape Town.

I made calls to the customer call centre, online department, after sales department.

17 September - 11 Minutes (Online Call Centre Rep gives me an email address which I must email. To date, I have not received a response on that email)

19 September - 32 Minutes (Online Call Centre Rep will email warehouse. Actually copies me in on the email. Warehouse staff does not respond)

30 September - 21 Minutes (After Sales Rep will email "Back Office" to cancel the upgrade, no money will be deducted from my account)

31 October 2020 - Vodacom deducts R384 for the tablet that I don't have.

I phoned again..

04 November 2020 - 19 Minutes (Customer Care Centre Rep will email the "Helpdesk" who will contact me)

10 November 2020 - 19 Minutes (After Sales Call Centre Rep will email "Back Office" who will investigate and contact me. 30 November is approaching, I'm almost certain Vodacom is going to ***** money from my account again.