Online fibre application

I app**** for Vodacom fibre on the 28th of October, did the application, forwarded 3 months bank statement's and a certified copy of my id, after 5 day with no response, I contacted them and their reply is that they need a copy of my ID. Now they sitting with my personal 3 months bank statements and a CERTIFIED clear copy of my ID and need the original pic, I mean really what type of service is that. Very poor service indeed.