Online department useless and pathetic service

Last Tuesday the 05 November I did an online upgrade that I was due for. I was informed that it will take 3 to 5 working days for the phone to arrive but it's is now 6 days and I am being told pending confirmation. I asked if I could go in store to collect the phone but was refused and told I need to cancel first which will take another 2 days which is utter nonsense.on Saturday the 09th I went in store at Festival Mall and took out another contract for a TV and play station with a gentleman named Victor, his service was excellent as it was received already. My fiance had booked a week away for us in Durban and was suppose to gift my sister the phone now my leave was a waste. Our holiday that was paid for did not take place all thanks to Vodacom and their *********** service. If the current employees at Vodacom online department can't to their jobs then please employ staff that can. Vodacom is very fast at taking payments but cannot provide service. Enough time and money has been lost now thanks to Vodacom online department pathetic service.