ONLINE DEPARTMENT A MESS

<p>I have done an online application to upgrade my phone last week. Yesterday I have received my phone and it is a Samsung S7 and not the Samsung S7 Edge like I wanted and as on their website. So I tried requesting a call back yesterday...NOTHING. Today I have tried numerous times to phone Vodacom ...NOTHING. I eventually got through and these people at the other end plays ping pong with me. They transfer me from the one department to the other. Spoke to a lady from the online upgrade department which ensures me this can be fixed and then she transfers me again to a voice prompt saying the subscriber is unavailable. What pathetic service is that. I actually cancelled my Cell C contract, paid penalties for early cancellation for this useless service.</p>