Online deals that never fulfill

I filled out the online application on the 8th of July 2020 and received a sms with a reference number advising that someone will call me in 24 hours but if no call is received, I needed to call back. I called back on Thursday after waiting 24 hours. Whilst doing the application with with Felicia at Vodacom, I explained that I want to keep my number and she advised that I need to do the port first. I questioned her about whether I will lose the deal and she explained that I had a reference number so I wont. I also explained that the sms that I received was funny as most of the message displayed <tr><td><tr> and she explained that there was system problem the day before. The reference I got was V9N216</td></tr>. I left the office on Thursday to get the port done and when I reached Vodacom, I was advised that they had sent the port request and I needed to wait for MTN to send me the approval. I got the approval at 4.15pm and could not do anything at the time so I went back to Vodacom on Friday and got the port done. I was advised that the port will only be complete at midnight on Friday. I immediately emailed Felicia to call me and when she did, I explained what had transpired. She mentioned that nothing could be done until the port was complete and she would call me on Monday to finalize. I questioned if I could not call the Call Centre again as I was already concerned with the time taken to complete this deal. She advised that I could try which I did on Saturday morning only to be told that they couldn’t help me and that I needed to speak to Felicia. I then emailed her asking to be called on Monday. On the 13th of July after getting my network changed just for this deal, I am being told that the deal is no longer available. This is just not on as I went through all this trouble to get the deal and i followed all instructions that Vodacom had given me. I ran around to get the number changed and now that it changed, i have to hear this! After getting no joy with Felicia i called to the Call Centre again asking for a manager, i was told that no managers are available and someone will call me back which never happened. I then called again only to be told that the deal was no longer available and if i could want 48 hours for it or port my number back to MTN.

I also received an email from Felicia advising that i must wait for the 48 hours to be up for the deal to reopen. Well its passed 48 hours and i have not heard from anyone.

I then emailed the so called complaints mail box only for my query to be referred to Felicia again who had no decency to respond to date. Even today, i had to send a follow up.

This is utter nonsense. You either need to train your staff properly or stop advertising offers that you have no intention of fulfilling.

I want urgent feedback or i will escalate this as your customer service is pathetic.