Online deals - misinformation

I have app**** for an online deal that came out in October 2022 that has an iphone14 pro and an iwatch series 8.

I followed up with the online deals team on my order and was told I’m in the backlog because of lack of stock.

I followed up for months and time and again I was told different information. One consultant would say the combo is awaiting the phone. One even went as far as telling me that my deal is cancelled! I had a lengthy chat with him about how I was not even notified of such because every time I follow up I am told about back logs.

It’s now February 2023 and now I am told by YOUR consultant that everyone up until this point has been “misleading me” in her own words. That the combo does not have the watch because apple has discontinued the series 8 watch; and the colour that I chose for Apple 14 pro - silver has been discontinued. So Vodacom has failed to tell me correct information for 4 MONTHS! Why couldn’t they call and tell me to change the colours?

The incompetency I experienced is the worst I’ve experienced! Every time I was on a call with Vodacom consultants I expressed how frustrating this has become because I get different info every-time I call.