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carla P
1 reviews | Active since Feb 2019
13 Apr 2020, 17:16
Online data purchase for another number not working
You would think that Vodacom's online services would be working during lockdown ; in this case the buying of data for another number using the *135# function. So my 82 year old dad that is not living with me, has to go out to buy data because i cannot do it for him online. This is pathetic. I contacted the call center and they said try again tomorrow, which I did. No joy. I'm honestly considering changing to another service provider once this lockdown is over.
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Vodacom's replyOfficial
13 Apr 2020, 17:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2020, 17:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team