mB
myburgh B
1 reviews | Active since Apr 2012
31 Jul 2017, 11:11
Online data purchase
<p>Yesterday at 20h17 I received an SMS to inform me I had less than 97MB left on my account. I immediately purchased 1Gig on the website. At 21h26 I receive another SMA to say I have less than 49MB. This morning I checked and the purchase still does not reflect on my account. I then purchased another 500MB (my new bundle loads on the 1st). This purchase also does not reflect on my account. To try and get through to the customer service line is a mission on its own and i have better things to do than sit on the phone all day.</p>
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Replies (3)
Vodacom's replyOfficial
31 Jul 2017, 12:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2017, 12:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Aug 2017, 14:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Best regards,
Vodacom's reply07 Aug 2017, 14:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Best regards,
mB
myburgh B's updateReviewer Update
22 Sept 2017, 16:53The query was resolved telephonically. However to date I have NOT received either and invoice or statement to reflect the corrections - i.e. I have NO proof the corrections were in fact made. My last Statement was received on 10 August 2017. This means I do not know what is going to be deducted from my bank account on 29 September.
mB
myburgh B's update22 Sept 2017, 16:53
Reviewer Update
The query was resolved telephonically. However to date I have NOT received either and invoice or statement to reflect the corrections - i.e. I have NO proof the corrections were in fact made. My last Statement was received on 10 August 2017. This means I do not know what is going to be deducted from my bank account on 29 September.