DD
Dyllin D
1 reviews | Active since Jul 2011
30 Nov 2018, 14:29
Online Contract Upgrade - Terrible Experience
Good Day,
After successfully ordering my contract upgrade from Vodacom online, I will most definitely never use this service again.
I currently have 5 different phone contracts with Vodacom. After specifying which number will be upgraded, and where to deliver I received the WayBill notification from RAM Couriers.
Turns out Vodacom provided RAM with the incorrect cellphone number hence they attempted twice to contact my at my office building without success, leading to my device to not be delivered.
I now have to call RAM and reschedule my delivery and provide the correct contact details.
Completely unprofessional service from Vodacom - Every time I upgrade a device, there is always a problem. Whether it is stock shortages, incorrect billing or delivery issues. I have yet to have a please and efficient upgrade process with Vodacom.
Please assist with this issue, seeing that Vodacom never has any issues with my debit order being deducted.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
30 Nov 2018, 15:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2018, 15:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DD
Dyllin D's updateReviewer Update
03 Dec 2018, 10:32No Response from Vodacom. These scripted responses on Hellopeter seems to only be in place to give the impression that Vodacom attends to complaints. I have also messaged their social media support team. Let's see if that works.
DD
Dyllin D's update03 Dec 2018, 10:32
Reviewer Update
No Response from Vodacom. These scripted responses on Hellopeter seems to only be in place to give the impression that Vodacom attends to complaints. I have also messaged their social media support team. Let's see if that works.
DD
Dyllin D's updateReviewer Update
03 Dec 2018, 10:51After attempting to Chat Online with deals consultant: Kubashnie, I was told that they order is now on back order due to no stock. When I queries this, (RAM Attempted Delivery on Friday 30 November) I was requested to phone another department.
DD
Dyllin D's update03 Dec 2018, 10:51
Reviewer Update
After attempting to Chat Online with deals consultant: Kubashnie, I was told that they order is now on back order due to no stock. When I queries this, (RAM Attempted Delivery on Friday 30 November) I was requested to phone another department.
DD
Dyllin D's updateReviewer Update
04 Dec 2018, 15:00I was contacted by Vodacom on Monday Afternoon (3 December) to complete the change of address. As at 15:00 on 4 December 2018 RAM Couriers claim that they have received no request from Vodacom for a change of address.
I will keep on following up with both Vodacom and RAM.
DD
Dyllin D's update04 Dec 2018, 15:00
Reviewer Update
I was contacted by Vodacom on Monday Afternoon (3 December) to complete the change of address. As at 15:00 on 4 December 2018 RAM Couriers claim that they have received no request from Vodacom for a change of address.
I will keep on following up with both Vodacom and RAM.
DD
Dyllin D's updateReviewer Update
04 Dec 2018, 21:26RAM has advised that no request to change the delivery address was received from Vodacom. Parcel now resides with RAM with no idea whether it will be delivered or returned to Vodacom.
DD
Dyllin D's update04 Dec 2018, 21:26
Reviewer Update
RAM has advised that no request to change the delivery address was received from Vodacom. Parcel now resides with RAM with no idea whether it will be delivered or returned to Vodacom.
DD
Dyllin D's updateReviewer Update
06 Dec 2018, 08:08As of Thursday Morning, still no device delivered. Still getting the same response from Vodacom that the change of delivery address was submitted to RAM.
DD
Dyllin D's update06 Dec 2018, 08:08
Reviewer Update
As of Thursday Morning, still no device delivered. Still getting the same response from Vodacom that the change of delivery address was submitted to RAM.
DD
Dyllin D's updateReviewer Update
06 Dec 2018, 09:28Spoke to an Online Upgrades Consultant today and was advised that the request to change the delivery address was not submitted on Monday. Was submitted again this morning. How is Vodacom still in business with this sheer incompetence?
DD
Dyllin D's update06 Dec 2018, 09:28
Reviewer Update
Spoke to an Online Upgrades Consultant today and was advised that the request to change the delivery address was not submitted on Monday. Was submitted again this morning. How is Vodacom still in business with this sheer incompetence?