MR
Mahomed R
1 reviews | Active since Jul 2011
18 May 2020, 17:07
Online contract upgrade nightmare
Upgraded mobile contract online and have not yet received my device. Called and emailed many customer service numbers and addresses yet have no feedback. Empty promises of calling me back and escalating the issue yet i still have not gotten anywhere. Very poor service from a long standing customer. Can somebody please sort my issue out or i will be cancelling all my business with Vodacom.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 May 2020, 09:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 May 2020, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MR
Mahomed R's updateReviewer Update
19 May 2020, 16:44Thanks for your automated response. I did not receive any phone call or whatsapp from any consultant today. I again called your call centre for the 10th time who were still unable to assist me so i am giving Vodacom a last chance to sort out my query before i move my business. Failure to call me to sort this out by tomorrow will call for cancellation.
MR
Mahomed R's update19 May 2020, 16:44
Reviewer Update
Thanks for your automated response. I did not receive any phone call or whatsapp from any consultant today. I again called your call centre for the 10th time who were still unable to assist me so i am giving Vodacom a last chance to sort out my query before i move my business. Failure to call me to sort this out by tomorrow will call for cancellation.
MR
Mahomed R's updateReviewer Update
21 May 2020, 18:40After countless attempts and speaking to a number of different people and explaining my issue over and over again, i finally got through to Kellin Samuels in the cancellations department who kept cool and calm even though i was verbally frustrated with Vodacom. He kept to his promise (even though i didnt believe him at first) to resolve my query and i received delivery the next day.
Vodacom, Kellin Samuels is the reason i will stay with you as a service provider purely because he went the extra mile when i lost all hope in your business.
Vodacom, Kellin Samuels is the reason i will stay with you as a service provider purely because he went the extra mile when i lost all hope in your business.
MR
Mahomed R's update21 May 2020, 18:40
Reviewer Update
After countless attempts and speaking to a number of different people and explaining my issue over and over again, i finally got through to Kellin Samuels in the cancellations department who kept cool and calm even though i was verbally frustrated with Vodacom. He kept to his promise (even though i didnt believe him at first) to resolve my query and i received delivery the next day.
Vodacom, Kellin Samuels is the reason i will stay with you as a service provider purely because he went the extra mile when i lost all hope in your business.
Vodacom, Kellin Samuels is the reason i will stay with you as a service provider purely because he went the extra mile when i lost all hope in your business.