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SK
Stuart K

1 reviews | Active since Jan 2014

13 Dec 2016, 15:35

Online Contract Purchase - No feedback - Nothing

<p>Hi,</p> <p> </p> <p>I ordered a new contract, advertising same day delivery, I am yet to get a confirmation or any feedback from Vodacom. I have phoned Vodacom helpline ********** 4 numerous, they said that the online service will phone me to 'confirm' my order, but still nothing. I spoke to a one Palesa, who promised they would get back to me today, but still nothing.</p> <p> </p> <p>This is teriffically bad 'online' service. I hope this will be sorted out otherwise Im moving to MTN.</p> <p> </p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply13 Dec 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Dec 2016, 17:57
Official

Dear Client

We escalated the matter to the sales team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

SK
Stuart K's update19 Dec 2016, 13:16
Reviewer Update

Dear Vodacom Team,

This problem has not been resolved despite an estimated 10 further calls and a visit to a vodacom shop.

Please help, I am absolutely exasperated with this level of service.

Thank you

SK
Stuart K's update19 Dec 2016, 15:25
Reviewer Update

Dear Vodacom Team,

My order has now been cancelled, contrary to my requests.

This has been the worst service I have ever had, worse than a government run establishment.

Well done