online contract phone delivery

I don't like being this kind of person, but i orders my device last week Thursday before 12, meaning i was due to receive my device on Friday, then i get no phone call, no missed call, This Monday morning i call the center and i am told my order was cancelled because "i didn't pick up when i was called", now unless the delivery service uses a special phone...i would have a missed call record on my phone...or atleast an sms from my network telling me about a missed call...now a whole new order has to be created and i have to wait all over again....i intended on having a phone by now....otherwise i could have picked up a device at an actual shop....i ordered a phone because i need one...in the specified time....and you can't just tell me you cancelled my order.....why was i not informed ..so i could actually just go buy it in a physical shop....this is absolutely not considerate of the consumer's time and needs