Online Contract Application Mess at Vodacom!

I app**** for a Vodacom contract online on the 3rd of April and I was told to send a few documents to *** which I did. I then received an email from that email address saying that my contract had been approved and I received a reference number. I then called Vodacom on the 6th of April to get an update on the progress of my application. I spoke to three consultants who told me that the system was not showing my application and that I should just apply again. I follow their instruction and apply again! I then call Vodacom again and I get told that they still cannot see any applications. I then speak to a 4th consultant who informs me she can see that the application I made on the 3rd of April and that it has been approved but that the application has not been processed! Vodacom has given me the run around since the 3rd of April and I still have no confirmation regarding my phone order! The cad online system has told me twice that my application is approved but the consultants are not helping at all! I have not received any help from Vodacom regarding my contract application.