KK
Korina K

1 reviews | Active since Apr 2009

02 Mar 2017, 14:50

Online chat service not available

<p>I have been trying for almost a week now to get some assistance from Vodacom.</p> <p>the Vodacom Online chat simply DOES NOT WORK. it is very frustrating.</p> <p> I need a new contract so I have been trying to get some online assistance but it seems to be impossible</p> <p>K</p>

0
Replies (3)
Vodacom
Vodacom's reply02 Mar 2017, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

KK
Korina K's update02 Mar 2017, 15:01
Reviewer Update

thank you vodacom consumer website team

It would be nice if your response was just as quick before it becomes an issue

thanks you for your quick response

Vodacom
Vodacom's reply03 Mar 2017, 11:11
Official

Dear Customer

We apologise for the inconvenience caused.

We have requested that the Sales Support Team contact you for assistance.

Regards

RoderiqueLategan