eR
edwin R
1 reviews | Active since Mar 2009
22 Oct 2021, 17:42
Online Chat OR NOT!!!!
Why is it that on three seperate occasions today I go to the Vodacom online chat and EVERY time, before I even get a chance to talk to anyone, the chat gets closed? What's the point of having this online chat app if nobody can talk to you people. Total waste.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Oct 2021, 11:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2021, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
eR
edwin R's updateReviewer Update
25 Oct 2021, 16:37Someone today phoned me from Vodacom and apologised for which I thank you. Unfortunately during our conversation we got disconnected and I don't know who was at fault. If anyone. If from my side then I apologise to whoever it was that called me. However, there isn't anything more to be said as I have solved my initial problem by getting advice elsewhere.
I would therefore like to thank you for your recent phone call.
I would therefore like to thank you for your recent phone call.
eR
edwin R's update25 Oct 2021, 16:37
Reviewer Update
Someone today phoned me from Vodacom and apologised for which I thank you. Unfortunately during our conversation we got disconnected and I don't know who was at fault. If anyone. If from my side then I apologise to whoever it was that called me. However, there isn't anything more to be said as I have solved my initial problem by getting advice elsewhere.
I would therefore like to thank you for your recent phone call.
I would therefore like to thank you for your recent phone call.
eR
edwin R's updateReviewer Update
25 Oct 2021, 16:50Thanks for trying to phone me back. Never heard the phone ring to answer it. May be a problem with my phone as I was waiting to hear if you phoned back. As far as I'm concerned the problem has been resolved for me but I cannot say what will happen next time I perhaps try your online chat line. Or if others are also experiencing the same problem that I did.
eR
edwin R's update25 Oct 2021, 16:50
Reviewer Update
Thanks for trying to phone me back. Never heard the phone ring to answer it. May be a problem with my phone as I was waiting to hear if you phoned back. As far as I'm concerned the problem has been resolved for me but I cannot say what will happen next time I perhaps try your online chat line. Or if others are also experiencing the same problem that I did.